iOS 9 Outlook App & Lync 2013 App Issues

iphone6After Apple released iOS 9 to the public yesterday. From an Exchange or Office 365 perspective, iOS 9 supports the enhanced calendar features of Office 365 and Exchange 2016 when that is released. Unfortunately, incidents have been reported with the Outlook app and the Lync 2013 App.

Regarding the Outlook App, iOS9 users might not be able to start the Outlook App or the Outlook app will just crash. The far from ideal workaround offered by the Outlook team, is to reinstall the Outlook app.

outlookappcrash

Of course, this also requires users to reconfigure accounts and Outlook App settings, so organizations can expect some calls to the service desk by users who upgraded. Organizations can report on the currently registered iOS8 devices that syned in the last 30 days, using:

Get-MobileDevice | Where-Object {$_.DeviceOS -like 'iOS 8*' -and $_.whenChanged -gt (Get-Date).AddDays(-30)} | Select UserDisplayName, FriendlyName, DeviceModel, DeviceOS, whenChanged

This will product a list of users, the name of their device, the device model and OS and when it last synced with Exchange. This information can be useful when you want to proactively approach users with iOS8 devices.

For Lync 2013 users, there are sign-in issues when they have configured different region and language settings on their iOS device. Those users will be presented the following:

Lync2013SignInIssue1

The issue has officially been confirmed through publication of KB3096704, which states:

“This problem is fixed in the Microsoft Skype for Business for iOS app that will replace Lync for iPhone and Lync for iPad when it’s released. No fix for this issue is scheduled for the current releases of Lync for iPhone and Lync for iPad”.

Since the Skype for Business app is not available yet, this is not good news. Mitigation is possible by matching the region with the language setting (or the other way around), after which you need to reinstall the Lync 2013 app from the store.

With all this in mind, should organizations wish to first test the new iOS against their Exchange environment for potential other issues, you can block iOS 9 from accessing your Exchange 2013 environment, or Office 365 tenant if you must, using the Access/Block/Quarantine feature. First you need to retrieve the reported DeviceOS string for iOS 9 for a device:

Get-MobileDevice | Where-Object {$_.DeviceOS -like “iOS 9*”} | Select DeviceModel, DeviceOSLanguage, DeviceOS

The reported DeviceOS strings then is used to create an ActiveSync device rule. For example, my iPhone 6 reports DeviceOS as “iOS 9.0 13A344”. To block these devices with iOS 9.0 and put them in quarantine, run the following:

New-ActiveSyncDeviceAccessRule -QueryString "iOS 9.0 13A344" -Characteristic DeviceOS -AccessLevel Quarantine

If you would like to know more about the Access/Block/Quarantine option, check out this article.

5 thoughts on “iOS 9 Outlook App & Lync 2013 App Issues

  1. Pingback: iOS 9 Outlook App | JC's Blog-O-Gibberish

  2. Pingback: Weekly IT Newsletter – September 14-18, 2015 | Just a Lync Guy

    • They are fixing the situation that when you upgrade from iOS 8 to iOS 9, you could end up with an Outlook app which doesn’t work (mine just didn’t start) and requires uninstall/reinstall and complete reconfiguration (which is a pain with multiple accounts).

  3. So, I am using only Skype for Business or Lync 2013, and I am not able to login on my Iphone 😦
    You have written that I can change religion, but I already have everything in the same country/language.
    It just says that it can’t login using the credentials I have put in, but I am sure that they are, because I can login on my computer using them just fine.
    I have just downloaded Skype today 21-01-2016, because I was hoping to use it for a meeting in the morning, wich I clearly wont be able to. But I hope I will be able to another time as it could save me a lot of troubble.
    Any idea on how to get logged in?
    Thanks in advance.

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