Outlook Connection Status Details

Posted on May 6, 2019 by Michel de Rooij

Outlook 2016 New Icon A little notice on a potential helpful feature which was introduced to Outlook at some point, but I wasn’t aware of before (or it’s just new). At least the option is available in Outlook v1905 build 11629.20008 C2R; it might also be available in standalone.

Many people are familiar with the Outlook Connection Status window, which you can summon by right-clicking the Outlook icon in the system tray while holding CTRL. This will show a dialog containing the connections Outlook is managing for every configured account, together with valuable information like endpoint, response times, etc.

One of the columns, Req/Fail, is showing the number of Requests and Failed requests. To check the headers of the last failing response for a particular connection, double-click the Req/Fail number. This will open up a popup window similar to this one:

Apart from essentials like the http result code, it will show which front-end and back-end servers processed the request. This might help to quickly determine if clients are connecting to unfavorable public endpoints, or when failed requests are coming from specific in case of Exchange on-premises. Of course, this information can also be retrieved using additional tools like Fiddler, but with this shortcut you don’t need to install additional software, as well as that you can ask end users to open up this window and send you the information.

Again, another little gem which might come in handy when troubleshooting.

Support Lifecycle changes for Office ProPlus & 2016 (a.o.)

Posted on September 7, 2018 by Michel de Rooij

Outlook 2013 Icon In a surprise – but welcomed – move, Microsoft announced yesterday that the office support lifecycle for Office 365 ProPlus on Windows 8.1 and Windows Server 2016 are extended to January 2023 (EOL of Windows 8.1) and October 2025 respectively. In addition, Office 2016 connectivity support for Office 365 services will be extended to October 2023 (was 2020).

Other announced changes in product support lifecycles were extending Windows 10 Enterprise & Education support from 18 to 30 months. Also, for Windows 7 Professional & Enterprise, paid security updates (Extended Security Updates) will be offered, and those Windows 7 ESU devices will be supported through January 2023 – parallel to Windows 8.1 – with Office 365 ProPlus.

The intention of these changes is to provide customers more flexibility in adopting modern desktops on the client end (i.e. Windows 10) and upgrade their Office suite, preferably to the susbscription-based ProPlus. The release cadence of the cloud has significant impact on organizations, which were told in February to keep in line with product releases as a lot of product support lifecycles were going to end in 2020.

Extending those dates not only gives them more flexibility to plan and upgrade, but also might prevent organizations to do only to the minimum, which is likely the reason many organizations are still on Windows 7 and why it took many organizations a long time to get rid of Windows XP.

Knowledgebase RSS feeds

Posted on October 7, 2015 by Michel de Rooij

Update: Added Exchange 2016 and Skype for Business 2016 feed.

Note: This is an update of an article from January, 2010.

Like most people I still use RSS feeds to keep track of news and updates from various sources. But did you know you can also keep track of Microsoft’s knowledgebase articles per product using RSS feeds? Great for keeping track of updates in RSS readers like Outlook or sites like Feedly, or creating triggers on sites like IFTTT (If-This-Then-That) to automatically send e-mail notifications.

Here are some RSS feeds on knowledgebase articles that might be of interest to you:

Exchange Server

Outlook

Office 365

Most Recent KBs for Office 365
Office 365 IP Addresses
Service Health Dashboard is specific to your tenant (how to).

Lync/Skype for Business

For a complete list of the knowledgebase articles RSS feeds check here.

iOS 9 Outlook App & Lync 2013 App Issues

Posted on September 17, 2015 by Michel de Rooij

iphone6 After Apple released iOS 9 to the public yesterday. From an Exchange or Office 365 perspective, iOS 9 supports the enhanced calendar features of Office 365 and Exchange 2016 when that is released. Unfortunately, incidents have been reported with the Outlook app and the Lync 2013 App.

Regarding the Outlook App, iOS9 users might not be able to start the Outlook App or the Outlook app will just crash. The far from ideal workaround offered by the Outlook team, is to reinstall the Outlook app.

Of course, this also requires users to reconfigure accounts and Outlook App settings, so organizations can expect some calls to the service desk by users who upgraded. Organizations can report on the currently registered iOS8 devices that syned in the last 30 days, using:

Get-MobileDevice | Where-Object {$_.DeviceOS -like 'iOS 8*' -and $_.whenChanged -gt (Get-Date).AddDays(-30)} | Select UserDisplayName, FriendlyName, DeviceModel, DeviceOS, whenChanged

This will product a list of users, the name of their device, the device model and OS and when it last synced with Exchange. This information can be useful when you want to proactively approach users with iOS8 devices.

For Lync 2013 users, there are sign-in issues when they have configured different region and language settings on their iOS device. Those users will be presented the following:

The issue has officially been confirmed through publication of KB3096704, which states:

“This problem is fixed in the Microsoft Skype for Business for iOS app that will replace Lync for iPhone and Lync for iPad when it’s released. No fix for this issue is scheduled for the current releases of Lync for iPhone and Lync for iPad”.

Since the Skype for Business app is not available yet, this is not good news. Mitigation is possible by matching the region with the language setting (or the other way around), after which you need to reinstall the Lync 2013 app from the store.

With all this in mind, should organizations wish to first test the new iOS against their Exchange environment for potential other issues, you can block iOS 9 from accessing your Exchange 2013 environment, or Office 365 tenant if you must, using the Access/Block/Quarantine feature. First you need to retrieve the reported DeviceOS string for iOS 9 for a device:

Get-MobileDevice | Where-Object {$_.DeviceOS -like “iOS 9*”} | Select DeviceModel, DeviceOSLanguage, DeviceOS

The reported DeviceOS strings then is used to create an ActiveSync device rule. For example, my iPhone 6 reports DeviceOS as “iOS 9.0 13A344”. To block these devices with iOS 9.0 and put them in quarantine, run the following:

New-ActiveSyncDeviceAccessRule -QueryString "iOS 9.0 13A344" -Characteristic DeviceOS -AccessLevel Quarantine

If you would like to know more about the Access/Block/Quarantine option, check out this article.

Outlook 2010 gets MAPI/http support

Posted on December 12, 2014 by Michel de Rooij

Update: Hotfix KB2899591 pulled in Dec2014 due to possible issues, replaced in Jan2015 by KB878264.

A quick heads-up today as the recently released KB878264 hotfix adds MAPI/http support for Outlook 2010 clients. This will benefit organizations using Exchange 2013 SP1 or later considering switching from RPC/http to MAPI/http. The KB article includes details on additional fixes that are included in this hotfix as well.

You can request the hotfix for x86 and x64 versions of Outlook 2010 here.

Links to background information on MAPI/http, its impact on client performance, and impact on network traffic in an earlier blog post here.